Veriswap · 5 months ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelVeriswap is a barter marketplace for sports cards, dedicated to enhancing customer satisfaction and ensuring smooth operations. They are seeking a Customer Service Representative to join their global support team, focusing on responding to customer inquiries and improving support processes.
InternetMarketplacePeer to PeerSoftware
Responsibilities
Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints
Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs
Communicating shipment requests to our logistics team to ensure timely delivery of packages
Reporting any bugs in our operational flow that our tech team can fix
Qualification
Required
Someone who embodies our core values: Competitive greatness, Unimpeachable character, Speed is king
Ability to promptly respond to a minimum of 12 customer support emails per hour on Zendesk
Ability to identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs
Ability to communicate shipment requests to our logistics team to ensure timely delivery of packages
Ability to report any bugs in our operational flow that our tech team can fix
Benefits
Top-of-market compensation
Working with a world-class team
Company
Veriswap
Veriswap is a peer-to-peer marketplace for swapping sports cards.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-03-01Pre Seed
Leadership Team
Noah Hashmi
Co-Founder
Raymond Li
Co-Founder
Company data provided by crunchbase