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INNIO Group · 3 months ago

Field Service Engineer - Electrical

United States

Full-time

Remote

Senior Level

7+ years exp

INNIO Group is a leader in designing and delivering turnkey power solutions. The Field Service Engineer - Electrical will provide advanced technical support and troubleshooting for mechanical systems, ensuring customer satisfaction and compliance with quality procedures.

EnergyManufacturingOil and Gas

No H1B

Responsibilities

In addition to commissioning and new product support, this position will provide advanced technical support/resolution to end-customers focusing on mechanical systems such as engines, pumps, transmissions, etc

Develop scope of work to be executed by Field Service Technician

Provide troubleshooting direction to Field Service Technicians

Confidently handle escalations and interface with other products outside of their core area

Act as interface between customer and the business

Perform duties in compliance with all applicable departmental and divisional quality procedures and work instructions

Identify and report all customer quality or compliance concerns immediately to the organization

Leverage the latest technology and tools (e.g. predictive analytics and myPlant) to identify and execute proactive maintenance interventions

Submit detailed reports concerning inspections, service work, failure analysis, and regional activities

Support Root Cause Analyses and site investigations of equipment issues/failures and present findings to the channels and customers

Take ownership of service cases either remotely or on-site and bring them to final resolution. Involve/escalate cases as needed with limited or no supervision

Communicate fleet and product issues to the engineering teams, commercial teams and product line managers to identify new opportunities

Qualification

Electrical EngineeringTroubleshootingInternal Combustion EnginesPower Generation EquipmentField Service ExperienceAnalytical SkillsMicrosoft OfficeInterpersonal SkillsCommunication Skills

Required

Bachelor's Degree from an accredited university or college (or a High School Diploma with a minimum of 4 years of experience in a support or maintenance engineering position)

Minimum of 7 years' experience servicing and troubleshooting internal combustion engines, generators, gensets, transmissions, hydraulic fracturing and/or power generation equipment

2+ year Field experience on advanced troubleshooting

Legal authorization to work in the U.S without Visa sponsorship