Gandara Center · 5 months ago
Program Director | Adolescent & Family Services
Springfield, MA
Full-time
Onsite
Mid, Senior Level
$71K/yr - $75K/yr
2+ years expGandara Center is dedicated to providing comprehensive services in Behavioral Health and related fields. They are seeking a Program Director to lead the treatment team, manage day-to-day operations, and empower residents towards lasting recovery.
Health CareMental HealthNon ProfitPsychology
Responsibilities
Necessary to meet overall agency goals and provide services to program consumers
Responsible for the quality and quantity of all services provided by the program
Provides direct support, training and supervision to staff
Oversees the supervision and training of all program staff
Hires, terminates, promotes, evaluates and disciplines staff as needed
Manages clients’ clinical services; overall management of treatment planning process
Assures adherence to program treatment philosophy
Acts as the principal referral contact for prospective clients, including overseeing referral requests, arranging for evaluative interviews and admission intakes, maintaining a log of all referral activities, as well as establishing and maintaining relations with all prospective referral sources
Develops accountability systems for staff and clients
Delivers services to any client in the program in the event that the assigned staff is unavailable
Screens all referrals to the program for appropriateness
Oversees and/or conducts client interviews and selection process
Responsible for competent and complete shift coverage
Ensures orientation is conducted with all new personnel on program operation, procedures and practices, and that all new employees attend New Employee Orientation
Monitors case management as it relates to quality assurance
Reviews and approves schedules for all house management issues, as well as for kitchen and maintenance personnel
Regularly evaluates clinical services in the program and makes recommendations for revision to the Senior Director
Prepares and submits monthly client attendance reports with proof of monetary contributions (client fees and food stamp submission) with accuracy and in a timely manner
Provides direct care to all clients assigned to the program when necessary
Promotes client’s empowerment with participation in activities, groups, peer support and advocacy process, and through the encouragement of members’ independence
Develops strong supportive relationships with consumers
Provides crisis intervention
Provides for client care and safety, and adheres to all safety measures
Acts as a client advocate
Adheres to program and agency policies and procedures
Helps facilitate client’s participation in the daily activities of the program (i.e., socialization groups, recreational groups, psycho-education, and any other group in which the client participates)
Assists members in planning, implementing and leading scheduled activities
Other duties as assigned by the Senior Director
Necessary to meet overall program and agency goals, and provide support to management and program staff
Assists in annual program planning and report writing as it relates to the program
Assists in the monitoring of personal effectiveness in implementing job functions
Plans and oversees effective administration of the program, which includes but is not limited to, developing written procedures for the program, program monitoring, and program evaluation
Prepares and reviews public relations information as it pertains to the programs
Coordinates and partakes in SHA Quality Assurance Review
Represents Agency in a professional manner
Conducts long term planning of program’s goals and objectives
Develops systems to assure that all services are effectively delivered
Develops systems to monitor the quality of all program activities
Works within processes and procedures of referral source
Maintains relations with funding source, including the reporting and renewal of certificates, licenses and contracts
Acts as an inter-Agency liaison
Able to react positively to change and to handle other tasks assigned due to changing environments
Necessary to meet administrative requirements of the job by government bodies, funding sources, agency policy, etc
Facilitates and attends scheduled staff meetings
Maintains client records in accordance with standard format and timetables
Maintains program adherence to state license and regulation procedures
Reviews and authorizes all vouchers, expenditures and billing
Compiles statistical data and prepares reports in compliance with national/state/local surveys
Disburses all requested and received funds (petty cash) and submits all vouchers, receipts or proof of expenditures to controller’s office in a timely manner
Facilitates weekly case consultation meetings
Plans, monitors and amends program budget
Prepares monthly program reports
Writes contract proposals
Develops proposals for new program components as needed
Facilitates employment practices of the program
Supervises and evaluates the performance of all staff employed in the program as well as student interns and volunteers
Attends scheduled supervisory meetings with Senior Director
Conducts regular supervision meetings with subordinates and performs annual performance appraisals
Maintains assigned financial record keeping and submits requests and/or reports accurately and in a timely manner
Maintains and keeps accurate records of program budgets
Accurately completes and submits timesheets weekly and in a timely manner
Available to implement job functions both in and out of the Agency as needs require and/or Agency policy permits
Maintains job related record keeping as prescribed by Agency policy
Attends all staff meetings, management team meetings, and in service trainings, when required
Promoting Knowledge acquisition and skills development through various professional development opportunities
Assisting personnel in transferring the skill and knowledge obtained in the classroom to their work in the filed
Inputting data into the data management system
Using data collection tools and forms
Reading and interpreting reports
Using data to improve performance
Qualification
Required
Bachelor's degree in relevant field
Minimum of two (2) years of experience in Human Services and one (1) year of Management/ Supervisory experience
Must have valid driver's license
Must meet Agency requirements for driving history records; Pass Criminal and DCF Background Record Check
Ability to work effectively with other community Agencies (i.e., School Dept., DCF, Juvenile Court, EEC, etc.)
Excellent communication, record-keeping and organizational skills required
Preferred
Bilingual Candidates Encouraged to Apply
Benefits
Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement
Career Growth Opportunities
Culturally Diverse population
Student Loan Forgiveness Eligibility
Clinical Licensing Support
Company
Gandara Center
Gandara Center is a nonprofit group that offers mental health, human and civil rights, psychotherapy, diagnostic assessments and treatment.
501-1000 employees
H1B Sponsorship
Gandara Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (72)
2024 (48)
2023 (47)
2022 (58)
2021 (40)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Luis Colon
Talent Acquisition Business Partner
Melissa Marieb, PHR (she/her)
Sr. Human Resources Business Partner
Recent News
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