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Connecteam · 4 hours ago

SMB Customer Success Onboarding Manager

United States

Full-time

Remote

Entry Level

$70K/yr - $90K/yr

1+ years exp

Connecteam is a TLV-based startup focused on improving the work experience for deskless employees. As the SMB Onboarding Manager, you will lead customers through their onboarding process, ensuring they successfully adopt and implement Connecteam's solutions to drive long-term success.

ComputerSaaSSoftwareVirtual Workforce

Responsibilities

Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation

Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs

Guiding customers to quick wins that showcase the platform's value and increase adoption

Ensuring customers establish strong usage habits that drive retention and satisfaction

Identifying at-risk clients early and creating proactive strategies to mitigate churn

Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard

Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience

Qualification

SaaS onboarding experienceCustomer-facing rolesPresentation skillsTech-savvyOrganizational skillsEmpathyHigh energyFluent EnglishTeam playerPositive attitude