Vertex Pharmaceuticals · 9 hours ago
Director, Customer Strategy & Execution
Boston, MA
Full-time
Onsite
Director/Executive
$188K/yr - $282K/yr
10+ years expVertex Pharmaceuticals is a global biotechnology company that invests in scientific innovation. They are seeking a Director of Customer Strategy & Execution to lead a team and implement commercial strategies in support of the North America Commercial business, focusing on customer solutions and optimizing the healthcare provider customer experience.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Lead a team of 3-4 Associate Directors, Customer Strategy & Execution Leads, each with specific business unit (BU) alignments
In addition to leading the team, this role will have responsibility for the Cystic Fibrosis BU. In that capacity, partner with key business leaders to understand business strategy and translate to prioritized commercial operations needs to enable all customer-facing engagements
Build and strengthen relationships with key leaders (heads of BU, Marketing, Field) - become a trusted partner and have an ongoing, significant impact towards meeting / exceeding strategic business goals
Define and lead portfolio of projects of field enablement and marketing campaigns, ensuring quality and timeliness of delivery while remaining within allocated budget limits
Co-develop HCP and patient customer journey maps across Field Operations and Digital Operations
Conduct periodic after-action reviews to identify gaps and forward-looking opportunities in evolving technologies and potential business process improvements in pursuit of driving efficiencies and exceeding business goals
Budget management / accountability- plan and manage financial resources for field enablement, field customer-facing activities, non-personal promotion
Create and manage an integrated brand engagement playbook that enables cross-functional teams to have a singular source for key strategic and executional insights and plans (targeting, approved messages, engagement planning)
Lead quarterly business planning sessions and document outcomes to ensure alignment across BU leaders on key upcoming priorities to prioritize work for key cross-functional enablement teams (e.g., DTE, DSS)
Active participation in recurring BU Leadership Team Meetings to provide strategic recommendations to drive brand growth and proactively identify any risks or dependencies related to field and marketing engagement
Qualification
Required
10-12 years' experience working in delivering customer-facing programs with at least 8-10 years of industry experience
Experience in commercial launch readiness, supporting launch planning across multiple systems including CRM, Digital Customer Engagement, Reporting & Analytics, and Digital Marketing, etc
Able to translate broad business strategies and functional priorities into effective operational goals and objectives; able to actively participate in strategic planning for the function
Results oriented leader with a proven track record of on-time project delivery for large, cross-functional, and complex projects with stakeholders
Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences
Exceptional analytical, quantitative, problem-solving, and prioritization skills, including the development of business cases/ value propositions
Substantial program/ project management, demand management, resource management and system life cycle expertise
Bachelor's degree required
Preferred
Advanced degree preferred
Benefits
Inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations
Medical, dental and vision benefits
Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
Educational assistance programs including student loan repayment
A generous commuting subsidy
Matching charitable donations
401(k)
Company
Vertex Pharmaceuticals
Vertex Pharmaceuticals is focused on the discovery and development of small molecule drugs for the treatment of serious diseases.
5001-10000 employees
H1B Sponsorship
Vertex Pharmaceuticals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (151)
2024 (150)
2023 (111)
2022 (164)
2021 (112)
2020 (80)
Funding
Current Stage
Public CompanyTotal Funding
$657.31MKey Investors
Janssen Belgium
2024-07-10Post Ipo Secondary· $1.11M
2022-05-17Post Ipo Equity· $50M
2009-12-03Post Ipo Equity· $443M
Leadership Team
Reshma Kewalramani
CEO and President
Michael Partridge
Senior Vice President, Investor Relations
Recent News
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2025-12-30
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2025-12-28
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2025-12-27
Company data provided by crunchbase