iHeartMedia · 5 days ago
IT Technical Engineer
Florida, United States
Full-time
Hybrid
Entry, Mid LeveliHeartMedia is the number one audio company in America, leading the audio revolution with a vast reach across the nation. They are seeking an IT Technical Engineer to provide customer support by installing, maintaining, and training on products developed by Florical Systems, ensuring excellent customer relations and technical troubleshooting.
AdvertisingAdvertising PlatformsBroadcastingInternet RadioMusicPodcast
Responsibilities
Available for customer service 24hr/day when on-call, as needed
Ability to travel and work with customers on-site
Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support
Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols
Edit configuration files and database data on multiple software packages as needed
Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems
Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements
Completing reports, forms, checklists, etc., to document service and installation work
Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies
Other duties, as assigned
Qualification
Required
Available for customer service 24hr/day when on-call, as needed
Ability to travel and work with customers on-site
Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support
Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols
Edit configuration files and database data on multiple software packages as needed
Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems
Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements
Completing reports, forms, checklists, etc., to document service and installation work
Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies
Problem Solving - Identify and resolve problems promptly by gathering and analyzing information, developing alternative solutions, and working well in group problem-solving situations
Customer Service - Manage difficult or emotional customer situations. Respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service in a timely manner
Communication – Write and speak clearly. Carefully observe and listen to understand the context and non-verbal cues. Respond well to questions. Inspire confidence through communication. Solid ability to document and share information
Professionalism – Tactfully interact with others. React well under pressure while treating others respectfully, regardless of their status or position. Accept responsibility for your actions and follow through on commitments
Windows Fundamentals – Basic knowledge of Windows Server administration and familiarity with Windows networking concepts, including but not limited to IP addressing, DNS, Active Directory, and SMB/CIF. This includes the ability to install Windows 11 and Windows Server on bare metal or a VM environment
Scripting Skills – Some experience with scripting languages, preferably PowerShell or similar (e.g., Python, batch files)
Data/Configuration Storage - Ability to read, edit, and troubleshoot data formats such as JSON, XML, SQL, and related markup/configuration languages
Networking Fundamentals – Understanding of DNS, TCP/IP, and firewall configurations in Windows environments. The ability to capture packets using Wireshark and perform a basic analysis
Databases - Working knowledge of SQL or MongoDB database servers. The ability to write simple SQL queries
Virtualization - Working knowledge of a popular virtualization platform is a plus
Competency with Microsoft 365, including Teams
Bachelor's Degree (B.S.) or equivalent from a college or technical school in an engineering, broadcasting, computer science, or a related field. An equivalent combination of experience, training, and education will be considered
Certificates, Licenses, Registrations: valid driver's license
Excellent technical and troubleshooting skills
Outstanding customer service skills
Ability to debug wiring and physical layer issues
Preferred
Prior experience with a business workflow or project management system such as ServiceNow, Jira, Freshdesk, or TeamSupport is a plus
Television engineering or operations experience is a plus
Cloud platform experience is a plus
Benefits
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
Company
iHeartMedia
iHeartMedia is a mass media company that provides a range of multiplatform advertising and marketing opportunities.
Founded in 1972
5001-10000 employees
H1B Sponsorship
iHeartMedia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (5)
2022 (10)
2021 (4)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$1.1B2019-07-18IPO
2017-02-14Debt Financing· $476.37M
2013-12-17Debt Financing· $621.9M
Leadership Team
Robert Pittman
Chairman & CEO
Richard Bressler
President, COO, & CFO
Recent News
Digital Music News
2026-01-05
2025-12-22
Company data provided by crunchbase