Axiom Software Solutions Limited · 5 months ago
Copy Editor
United States
Full-time
Remote
Mid, Senior Level
5+ years expAxiom Software Solutions Limited is seeking a Copy Editor to enhance the quality and effectiveness of their support content. The role involves collaborating with subject matter experts to ensure clarity, consistency, and usability of knowledge articles and community content, ultimately empowering customers to solve problems through self-service resources.
Cloud ComputingCRMEnterprise SoftwareSoftware
Responsibilities
Copyedit and optimize knowledge articles and Community content for grammar, clarity, readability, accessibility, and SEO
Maintain consistency with internal style guides, brand guidelines, and accessibility best practices
Collaborate with content strategists, writers, technical support teams, and product experts
Help refine and evolve our editorial style guide based on real-world usage and feedback
Review metadata, tagging, and categorization to support content findability
Contribute to quality review processes, editorial QA, and content improvement initiatives
Use content analytics and user feedback to inform editorial decisions and continuously improve content
Copyedit customer-facing support articles for grammar, clarity, punctuation, and adherence to style guidelines
Flag unclear content or missing information and work with writers or SMEs to resolve issues
Help maintain and follow editorial checklists and templates
Participate in team reviews and content quality initiatives
Track editing tasks and turnaround times using content tools or dashboards
Qualification
Required
5–7 years of professional copyediting experience, preferably with technical or support content
Proficiency in AP, Chicago or Microsoft writing style guides
Strong understanding of plain language principles and UX writing best practices
Familiarity with editing in a content management system (CMS)
Experience applying editorial style guides and working with editorial checklists
Ability to give and receive feedback in a constructive, collaborative way
Basic understanding of accessibility, SEO, and inclusive language best practices
Excellent attention to detail
Preferred
Experience with enterprise SaaS, IT, knowledge, or technical documentation
Familiarity with ServiceNow, Salesforce, or other support content platforms
Proficiency in content metrics, taxonomy, or metadata optimization
Basic understanding of SEO or content lifecycle workflows
Company
Axiom Software Solutions Limited
Axiom is a global information technology, consulting and outsourcing company and services provider.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-06-26
Indian Express
2025-06-25
Business Wire
2025-06-24
Company data provided by crunchbase