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Citi · 3 days ago

Senior Applications Support Analyst - Assistant Vice President

Tampa, FL

Full-time

Onsite

Mid, Senior Level

6+ years exp

Citi is a leading global bank that provides financial services to consumers, corporations, governments, and institutions. They are seeking a Senior Applications Support Analyst to enhance their production support services by integrating Services Reliability Engineering principles, ensuring application stability, and managing production processes. The role involves collaborating with various teams to improve service delivery and efficiency in a dynamic environment.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Provides expertise related to various Distributed Consumer Applications across multiple Lines of Business in North America

Primary point of contact LOB assigned domain

Enable Production management processes in non-production environment to provide environment stability

Execute robust service readiness

Facilitate standard toolset adoption for all services in the domain

Works as a L2 expert to support the Problem management, Risk management and Change management , CI/CD enablement pipeline for SRE function identified

Has Overall accountability of non-production stability for his area/domain

Partners with Level 1 and Level 3 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements

Partners with SRE enablement and works as SRE eventually to identify the key areas and provides the SRE recommendation from UAT to PERF and PROD for key business transactions supported

Knowledge of technologies like OSE, Kubernetes, APIGEE, Platform services, DataPower, Google cloud, AWS, CI/CD pipeline, ITIL and Service Management

Identifies and leads the implementation of Service Automation to reduce cost, reduce risk, improve efficiency, and enable Service Management to keep up with the ever-increasing volume of with fast pace of newer technologies

Continually evolve the working practices within and services provided by Production Management to improve efficiency and productivity

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations

Reviews and develops application contingency planning to ensure availability to users

Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

Engages in post implementation analysis to ensure successful system design and functionality

Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact

Provides evaluative judgment based on analysis of factual information in complicated and unique situations

Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Performs other duties and functions as assigned

Has the ability to operate with a limited level of direct supervision

Can exercise independence of judgement and autonomy

Acts as SME to senior stakeholders and /or other team members

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualification

Cloud TechnologyITIL FoundationDistributed Consumer ApplicationsAutomation TechnologiesDatabase ExperienceProgramming LanguagesLogging ToolsMonitoring ToolsCloud ConceptsAnalytical SkillsCommunication SkillsProblem-SolvingOrganizational SkillsAdaptabilityCreative ThinkingSelf-Motivated

Required

6-10 years development or production support experience

Solid ITIL Foundation understanding

Engineering Background in system admin, development, DevOps, or equivalent field, preferably with experience in Distributed Consumer applications

Experience/ familiarity with automation technologies, advanced analytics, and predictive modelling

Ability to develop and manage relationships at all levels

Experience with databases i.e., Oracle, MSSQL, MongoDB, Teradata, DB2

Experience in programming in one of the following languages UNIX shell scripting, Java/Python etc

Logging tools: ELK stack (Elasticsearch, Logstash, Kibana), Splunk or similar

Monitoring tools: Prometheus, Grafana, App D, ITRS Geneos or similar

Competent with cloud concepts i.e., API, web services and microservices

Strong analytical, algorithmic, and critical thinking skills

Strong analytical skills, strong critical thinking skills and ability to logically break down tasks into smaller manageable parts

Solid understanding of systems and application design

Systematic problem-solving approach

Effective communication skills and sense of ownership and drive

Adaptable and can work with large complex and multi team owned services

Extremely organized, detailed oriented and thorough in every aspect

Able to balance multiple tasks and projects effectively while adapting to new variables

Utilizing creative and innovative thinking but also adhering to a powerful sense of ownership, customer service and integrity demonstrated through clear communication

Drive, self-motivated and eager to learn

Bachelor's/University degree or equivalent experience

Preferred

Experience or familiarity Cloud Technology is a plus

Certification in Site Reliability Engineer, Cloud Based Certification like AWS

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

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