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PrimeRx.io · 4 months ago

Pharmacy Account Manager, ECS

New Jersey, United States

Full-time

Hybrid

Mid Level

$65K/yr - $75K/yr

3+ years exp

PrimeRx, developed by Micro Merchant Systems, is a leading provider of pharmacy management solutions. They are seeking an experienced Account Manager to serve as the primary point of contact for customers, develop communication plans, and leverage company resources to enhance customer success.

Information TechnologySoftwareSoftware Engineering

Responsibilities

Develop and sustain long term customer relationships resulting in client retention

Responsible for developing a communication plan with the client that promotes awareness about products, tools, interfaces, modules, services, etc

Perform Quarterly Business Reviews

Provide Outreach Calls to all accounts

Site Visits to all accounts through the year

Be the gate keeper of our customer’s business goals and objectives

Responsible for articulating the needs and desire of the customer and translating them into deliverable plans

Responsible for having an in-depth knowledge of all company products and services

Basic Troubleshooting of issues identified by customer

Stay abreast of industry trends

Responsible for leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel

Serve as project manager to incorporate new products and or services required either internally at the company level or with clients

Follow plans created by Executives to achieve corporate initiatives

Ensure customer expectations are met by maintaining open, clear and consistent dialogue with external end users and internal contacts

Provide weekly reports for all account management activities performed

Convey industry trends and product feedback from pharmacy stakeholders to internal teams to assist in developing product enhancements and additional offerings

Provide awareness of new features/products and offerings

Serve as an extension to support to help identify solutions that aid in managing the customer’s expectations

Proactively identify, recommend, and implement process and other operational improvements

Perform any other duties as deemed necessary to provide quality service to the PrimeRx customer base and improve overall satisfaction

Qualification

Account managementCustomer successCRM platformsData analysis toolsRegistered pharmacy technicianBusiness acumenInterpersonal savvyPresentation skillsCustomer focusProblem solving

Required

Registered pharmacy technician with a minimum of 3 years of pharmacy technician experience

Experience in account management, customer success, or a similar role

Bachelor's degree in business, healthcare, or a related field

Proficiency with CRM platforms and data analysis tools

Benefits

Cafe- In HQ

Medical Insurance

Dental Insurance

Vision Insurance

401k Safe harbor plan, match up to 4%

HSA/FSA/Commuter

Paid STD/Life

Employee discount program

Employee assistance program

Spring Health - mental well-being program

Paid Prenatal Leave

Company

PrimeRx.io

As pharmacists play an increasingly important role in patient care, the need has never been greater for technology-based solutions that add efficiency to operations and facilitate pharmacist-patient interactions.

Founded in 1991

Uniondale, New York, USA

51-200 employees