Graco ยท 1 week ago
Tech Assistance
Rogers, MN
Internship
Onsite
Intern
$16/hr - $27/hrGraco is a global leader in the design, development, and manufacture of highly-engineered systems for numerous industrial and commercial applications. The Tech Assistance role involves providing repair, troubleshooting, and technical support for Graco products to enhance customer satisfaction and support the Contractor Equipment Division.
ConstructionMachinery ManufacturingManufacturing
Responsibilities
Develop product knowledge in all product lines in order to provide technical support to all field personnel on the servicing of Graco products
Establish sound troubleshooting and repair knowledge on all assigned equipment. Be prepared to provide troubleshooting and repair assistance by telephone to Graco end-users, distributors, and Graco field personnel
Provide limited application assistance on equipment
Monitor and report any product defects to the Product Service Managers, Quality and Engineering departments as soon as possible
Remain the focal point for communication to the field and other pertinent Graco personnel on the product problems, actions, and resolution
Each specialist will have the responsibility for knowing and following all ISO procedures related to their jobs
Construct a complete reference library that will enable you to provide fast and accurate information to the customer
Be prepared to assist in product modifications and system requirements with customers, Product Managers, Marketing, Product Development, and Engineering groups
Establish sound product and system troubleshooting skills on all Graco equipment new and old
Attend information gathering and dissemination meetings to support and assist in resolving product problems with other support groups
Attend new and old product training seminars to increase product troubleshooting skills, application knowledge, and product awareness to maintain technical expertise
Conduct product-training classes to the work group covering both the technical and application aspects of the product
Handle Customer Service inquiries and duties as required
Provide reliable decision making information at the time a decision is required (develop and maintain a sound and practical sense of urgency)
Establish and maintain a professional, responsive working relationship and rapport with all Graco distributors and all other departments within Graco
Travel to the field as required, to establish reliable service feedback, perform technical training and technical product support as required. Some weekend travel and work will be required
Other duties as assigned
Qualification
Required
Enrolled in an engineering program, or other technical programs
Product development (Lab), product service, sales, or related Graco's products knowledge is a plus
Excellent communication, presentation, and interpersonal skills
Strong PC and data entry skills
Preferred
Demonstrate ability to communicate effectively with all organizational levels
Training experience
Electronics
Service department experience
Customer Service experience
Quality background
Benefits
Medical
Dental
Stock purchase plan
401(k)
Tuition reimbursement
And more
Company
Graco
Graco is a provider of premium pumps and spray equipment for fluid handling in the construction.
Founded in 1926
1001-5000 employees
H1B Sponsorship
Graco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Claudio Merengo
Executive Officer
Recent News
2025-12-06
2025-12-05
Company data provided by crunchbase