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MSU Federal Credit Union · 2 weeks ago

Business Services Officer/Business Account Specialist - Chicago

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$24/hr - $26/hr

2+ years exp

MSU Federal Credit Union is seeking a Business Services Officer to manage business deposit accounts and provide exceptional member service. The role involves opening accounts, processing credit applications, and promoting products to enhance business relationships.

Financial Services

Growth Opportunities

Responsibilities

Provide professional, friendly member service in person, over the phone and via eMessage; this involves being logged on and available to take calls, as well as monitoring the Business Services eMessage, fax, and voicemail systems during department hours, forwarding as necessary

Assists members and staff by answering questions regarding the Business Services suite of deposit and loan products

Sort, distribute and process department mail; this includes processing business loan payments, deposits, wire, ACH and stop payment requests as well as conducting research requests in accordance with MSUFCU policies and procedures

Open business deposit accounts in accordance with MSUFCU policies and procedures and explain benefits of different account structures to members while identifying opportunities for referrals to Small Business Lender, Commercial Loan Officer, consumer lending staff, mortgage staff and other business partners

Make appropriate account changes per member requests, collecting necessary documentation for account signer changes and deceased account maintenance

Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws

Perform other duties and assist other employees, as assigned

Process, approve and disburse member loan requests within established disbursal and lending authority, typically processing member business credit card and non-commercial vehicle requests under $50,000.00 per request

Partners with members and employees for more detailed product and service questions regarding the Business Services suite of products, acting as a mentor to new employees in the department

Responsible for retention and acquisition of primary deposit relationships for business members, but is also responsible for acquiring personal relationships for new and existing members

Responsible for cross-selling treasury management products and services and growth of treasury services, handling requests directly from members or indirectly through Small Business Lenders or Commercial Loan Officer referrals

Work with Risk Management, Compliance, and Legal departments to limit financial deposit risk through ongoing reporting and portfolio maintenance

Work a variety of reports communicating training issues with management and identifying ways to improve processes, efficiency and to reduce costs

Assists with design, delivery and implementation of training for Credit Union staff regarding business services deposit and treasury products, procedures and policies

Qualification

Financial institution experienceBusiness Services products knowledgeBusiness loan underwritingCommunication skillsOrganizational skillsInterpersonal skillsAttention to detailProblem-solving skillsFlexibility

Required

High school diploma or equivalent required

College level course work in financial services or previous financial institution experience required

Basic knowledge and understanding of state and federal lending laws

Excellent member service and interpersonal skills

Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor

Flexibility to work varied hours, including after 5 p.m. and on weekends, to attend trade shows, networking events and to meet the needs of department and credit union

Ability to manage multiple tasks with minimal supervision

Strong organizational skills with attention to detail

Two or more years of financial institution experience

All of Business Services Officer I knowledge, skills, and abilities

Well-developed knowledge and understanding of Business Services suite of deposit products, including those offered by competing institutions

Knowledge in business loan underwriting, including collateral, entity structure, loan types, and department underwriting guidelines

Understanding of basic accounting principles and financial documentation

Knowledge and understanding of federal and state tax forms and general business practices of member businesses

Preferred

Business or Commercial banking experience preferred

Benefits

100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums

Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays

401(k) with a company match

Tuition Reimbursement

Up to 12 Weeks of Paid Parental Leave

Company

MSU Federal Credit Union

Glassdoor4.1

Founded in 1937, MSU Federal Credit Union (MSUFCU) has remained committed to helping members achieve financial success and stability through every stage of life.

Founded in 1937

East Lansing, MI, US

1001-5000 employees