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Citizens · 5 months ago

Sr Business Insights Analyst- Mortgage

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Onsite

Senior Level

5+ years exp

Citizens Bank is seeking a Sr Business Insights Analyst to join their Home Mortgage Centralized Sales Strategy & Analytics Team. In this role, you will support data-driven decision-making processes, provide strategic insights, and mentor junior analysts while working closely with various business partners to improve products and services through complex data analysis.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Provide analyses and reports to identify trends/insights and formulate recommendations that will influence business decisions. Create, synthesize and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making

Prepare in-depth analysis on potentially complex issues and present findings to Mortgage leadership. Responsibilities will go beyond simply collecting or querying data. A successful candidate will independently develop insights and drive actions from those analyses. Problem solving should be based on quantitative analytics with an ability to analyze large and complex datasets and perform root cause analysis

Work with business leaders to identify and understand business needs. Translate needs into requirements and deliverables. Work with technical and development partners to deliver solutions based on requirements

Ensure accuracy of results and analytic methods through testing and validation of underlying report data. Ensure bias and data quality issues are resolved or explained when communication occurs

Identify business opportunities and opportunities for optimization through analysis of large, complex data sets

Manage many priorities with minimal oversight. Plan and prioritize to hit deadlines in conditions that may change rapidly or involve ambiguity. Would be expected to manage all aspects of the analysis, project management to drive implementation, and continued monitoring of strategic initiatives

Qualification

Data analysisTableauSQLPythonProject managementMicrosoft ExcelRoot cause analysisStatistical modelingData visualizationBusiness strategyDatabase validationProblem solving

Required

Bachelor's degree in a quantitative field; Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, or Engineering

5+ years professional experience in an analytics role and 2+ years strategy experience in a corporate setting, prior experience within Financial Services or Mortgage strategy is strongly preferred

Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives

Strong problem solving skills with ability to synthesize complex data sets and concisely deliver root cause analyses and outline possible solutions

Ability to independently manage and develop ongoing business support with key business partners

Project management skills, including the ability to handle multiple projects in a fast-paced environment and work effectively with colleagues in multiple departments

Advanced experience in Microsoft Office computer applications, such as Excel, and PowerPoint

Experience developing dashboards in Tableau or similar data visualization tools

Experience working with database analysis and querying tools and languages; prior experience with SAS, SQL, and Python

Strong proficiency in database cleanup, validation and dataset generation

Ability to deal with highly confidential information in a professional manner

Preferred

Master's Degree in Business Administration

Strong familiarity with the mortgage origination process, with experience in home lending strategy, risk management, or capital markets

4+ years of experience in statistical modeling and complex analyses

Experience with data querying automation and database validation

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees