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Macy's · 3 months ago

Seasonal Retail At Your Service Associate, Springfield

1250 Baltimore Pike - Suite 1A, Springfield, PA, 19064, US

Full-time

Onsite

New Grad, Entry Level

Macy’s is a storied company that has been a part of America for over 160 years, known for its innovations and traditions. They are seeking a Seasonal Retail At Your Service Associate who will deliver a seamless shopping experience by assisting with various customer service activities such as merchandise returns and order pickups while maintaining the At Your Service area. The role requires strong multitasking abilities, a customer-first mindset, and flexibility to work various shifts including nights and weekends.

Consumer GoodsFashionRetail

Responsibilities

Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks

Help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders

Share our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you

Communicate and collaborate with customers and colleagues effectively

Meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits

Qualification

Customer serviceMultitaskingProblem-solvingSales goalsTechnology proficiencyTeam collaborationEffective communicationAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions