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East West Bank · 1 day ago

Client Services Manager

Las Vegas, NV

Full-time

Onsite

Mid, Senior Level, Lead/Staff

$70K/yr - $95K/yr

10+ years exp

East West Bank is a top-performing commercial bank that serves as a bridge between the East and West, helping businesses and community members explore new markets. The Client Services Manager will provide excellent client service, manage team efficiency, and grow profitability while ensuring client satisfaction and loyalty.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Manage queue and provide client services through efficient and customer-friendly services

Proactively identify and digitize banking services and banking solutions to strengthen digital client services and experiences

Manage clients’ requests and ensure service level is in line with bank standards

Assist team in achieving sales targets through referrals or cross-selling while providing services

Responsible for improve client services experience, create engaged clients and facilitate organic growth

Develop service procedures, policies and standards

Build and maintain relationship with clients through our digital platform

May perform other duties as assigned

Qualification

Client support experienceBSA/AML knowledgeMicrosoft Office proficiencyVirtual branch experienceInfluencing skillsMulti-tasking skillsInterpersonal skillsPresentation skillsCollaboration skills