Apply on Employer Site

Reeco · 4 months ago

Customer Success Manager (CSM)

Miami

Full-time

Onsite

Entry, Mid Level

2+ years exp

Reeco is a company that is transforming back-of-house tech for the hospitality industry. They are seeking a proactive and relationship-driven Customer Success Manager (CSM) to manage and grow strategic relationships with client-side accounts, ensuring maximum value from their platform and maintaining long-term satisfaction.

HospitalityHotelSoftware

Responsibilities

Act as the main liaison for assigned supplier accounts, building trusted relationships with key contacts and operational stakeholders

Conduct regular business reviews to align on performance, ensure fulfillment standards are met, and uncover growth opportunities

Serve as the internal advocate for suppliers—representing their needs and feedback across product, operations, and support teams

Monitor order activity and fulfillment metrics to proactively address performance issues, communication gaps, or service disruptions

Collaborate with internal support and operations teams to resolve escalations quickly and transparently

Help suppliers improve order accuracy, response time, and buyer satisfaction through Reeco’s tools and best practices

Identify opportunities to expand supplier engagement across all areas of our platform

Collaborate with Sales and Marketing to support testimonials, success stories, and supplier-facing initiatives

Qualification

Customer success managementAccount managementVendor managementSaaS experienceCRM toolsInterpersonal skillsProblem-solvingCross-functional collaborationOrganizational skillsCommunication skills

Required

2–3 years of experience in customer success, account management, or partner/vendor management—ideally within SaaS, marketplace, logistics, or supply chain industries

Experience managing relationships with vendors, distributors, or fulfillment partners

Strong interpersonal and communication skills, with the ability to navigate complex relationships and business needs

Highly organized with strong problem-solving and follow-through abilities

Comfortable working cross-functionally with technical, operational, and support teams