PRIORITY CARES HOME SERVICES · 4 months ago
Public Safety Emergency Communications Senior Engineer
Brooklyn, NY 10001
Full-time
Onsite
Senior Level, Lead/Staff
$100/hr - $110/hr
12+ years expPriority Cares Home Services is a New York-based agency dedicated to providing compassionate care to communities. They are seeking a Public Safety Emergency Communications Senior Engineer to deploy and support emergency communications network infrastructure, provide technical support for E911 and NG911 systems, and oversee vendor-managed services.
Elder CareHealth CareHome Health CareMedical
Responsibilities
Deploy and support Emergency Communications network infrastructure, including racking and cabling equipment
Configure and test Emergency Communications network systems
Provide technical support for E911 and NG911 telephony and telecommunications systems
Support Text-to-911 (TT911) services, including SMS, MMS, and RTT technologies
Oversee and support vendor-managed ESInet services and systems
Provide support for Public Safety Unified Communications systems
Support emergency point-to-point connections, alarm relays, automated inbound 911 relays, and third-party 911 communications
Investigate communication infrastructure incidents, identify root causes, and implement remediation
Maintain and test 911 and TT911 lab environments and validate test cases/results
Support emergency communication technology asset management
Coordinate deployments with service providers, neighboring jurisdictions, and relay centers
Oversee vendors supporting emergency communications and infrastructure
Analyze communication service data and performance
Qualification
Required
12+ years of experience in a data center or related field environment
8+ years in network support and LAN/WAN troubleshooting
8+ years in communications routing and delivery (Wireline, Wireless, VoIP)
Experience using documentation tools (MS Excel, Visio, Word, etc.)
Strong knowledge of networking hardware and topologies
Proficient in telecom cabling standards, pulling, and terminating cabling
Knowledge of computing systems and hardware
Experience with LEC circuit termination and activation
Experience with land-mobile-radio systems, P25 networks
Knowledge of call routing, trunking, and location-based routing
Physically capable of performing related tasks
Able to follow detailed documentation and procedures
Willingness to travel within NYC to meet SLA requirements
Availability for on-call, after-hours, and weekend support
Strong communication and presentation skills
Preferred
Bachelor's degree in Computer Science or related field
Experience with emergency communications infrastructure and systems
Familiarity with DMS and ACD systems
Understanding of ANI/ALI services and 911 call handling systems
Experience with NG9-1-1 ESINET routing and related technologies
Knowledge of SMS, RTT, TCC routing, and SMS aggregation
Experience integrating third-party emergency systems
Familiarity with GIS and location-based services
Knowledge of 911-related TDOS and DDOS risk mitigation
Company
PRIORITY CARES HOME SERVICES
Priority Cares Home Services provides ongoing support and information services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase