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ServiceMaster RRH · 4 months ago

Fire Restoration Manager - ServiceMaster by FES

Indianapolis, IN 46239

Full-time

Onsite

Mid Level

$20/hr - $28/hr

ServiceMaster by FES is a restoration company that focuses on essential services through empowered people and world-class customer service. The Fire Restoration Manager is responsible for monitoring, inspecting, and completing tasks for restoration jobs, ensuring quality control and documentation for insurance reimbursement. This role involves creating estimates, communicating with customers and insurance companies, and managing the restoration process effectively.

Consumer Services

Responsibilities

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor

Completes assigned jobs according to company processes while maintaining quality control on each job with urgency

Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor

Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Responsible for making daily adjustments to the drying plan based on meter readings

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Inspect and scope jobs onsite-and work with Project Manager/ Crew Chief/ Lead Tech on scope of job

Document loss with clear and descriptive job photos and upload into operating system/software

Writes mitigation and reconstruction estimates using Xactimate and other estimating software

Communicates conversations and key information on the job using the notes feature in required software

Estimates using carrier audit standards and manages the estimate based on feedback from client and customer

Communicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)

Record of Drying using mobile software

Determine labor and equipment costs

Prepare accurate quantity takeoffs and materials pricing

Communicate w/ insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison

Manage all estimate documents and assess project risks

Review quotes and estimates with the construction project team

Addresses estimate exceptions in a timely manner

Qualification

XactimateIICRC standardsFire restoration experienceConstruction knowledgeCustomer service skillsData entry skillsPhysical staminaCertifications FSRTCertifications OCTProblem solving skillsCommunication skills

Required

High school graduate or equivalent

Valid Drivers' License and satisfactory driving record

Good verbal and written communication skills

Good problem solving and customer service skills

Knowledge of disaster restoration industry

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Xactimate experience is an essential requirement of this job

Detailed oriented and understand commercial and insurance restoration industry

Basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes