Apply on Employer Site

TeamLogic IT · 4 months ago

Level III Technician/Engineer (Local candidates only)

Englewood, CO 80110

Full-time

Onsite

Mid, Senior Level

$28/hr - $35/hr

5+ years exp

TeamLogic IT is a company dedicated to supporting small- and medium-sized businesses with their IT needs. The IT Technician Level III is responsible for ensuring the smooth operation of IT systems, providing technical support, and collaborating with the sales team for technical assessments and support.

Information ServicesInformation Technology

No H1B

Responsibilities

Provide technical support for incoming service desk requests via phone, web portal, and email, ensuring timely and effective issue resolution

Set up and provision systems for new hires, including hardware and software installation

Prioritize and manage incidents and service requests in alignment with defined SLAs and company processes

Utilize remote tools and diagnostics to troubleshoot and resolve IT support issues efficiently

Perform hands-on technical support for hardware repairs, peripheral installations, and other on-site fixes when remote solutions are not viable

Install, configure, and maintain hardware, software, and network infrastructure including firewalls, switches, and security protocols

Administer servers and IT systems using Active Directory, File & Print services, DNS, and DHCP, while performing network and server solution design as needed

Conduct preventative maintenance on workstations, printers, and peripherals while ensuring compliance with company safety and security standards