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Woodbury Corporation · 5 months ago

Guest Services Representative

Lincoln, NE 68508

Full-time

Onsite

New Grad, Entry Level

$13/hr - $13/hr

Woodbury Corporation is a respected hospitality and real estate development company founded in 1919, headquartered in Salt Lake City. They are seeking a Guest Services Representative to ensure guest satisfaction from arrival to departure, handling requests, check-ins, and check-outs while providing excellent customer service.

Real Estate

Culture & Values

Responsibilities

Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction

Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures

Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies

Be knowledgeable in all hotel facilities and local area

Revenue optimization through check in, check out and attentive coordination of hotel services for the guest

Maintains supplies neat and organized to department standards

Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day

Provides a professional image at all times through appearance and dress

Follows and enforces company policies and procedures

Other duties as assigned by supervisor or management