SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 4 months ago
Customer Service Representative / Crew Chief
Portland, OR 97210
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is hiring a Customer Service Representative / Crew Chief to uphold the company’s commitment to customer service. In this role, you will coordinate and supervise restoration projects while ensuring customer satisfaction and quality control.
Responsibilities
Coordinate and perform production processes as scheduled and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Document a detailed and accurate job file to support the services provided
Manage labor and consumable item usage on assigned projects
Communicate with restoration project manager and office staff on project progress and issues
Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properly
Coach and train restoration technicians
Qualification
Required
Valid driver's license
At least 1 year of experience in cleaning, restoration, or construction
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Preferred
High school diploma/GED
IICRC certification a plus, not required
Benefits
Bonus based on performance
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
401(k)
Opportunity for advancement
Competitive compensation
Superior benefits
Career progression
Professional development
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase