Jupiter Environmental Laboratories ยท 4 months ago
Laboratory Client Service Representative
Jupiter, FL 33458
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $52K/yrJupiter Environmental Laboratories is an employee-owned company located in Jupiter, Florida, providing personalized service and excellent data for over 29 years. They are seeking a Laboratory Client Service Representative responsible for liaising between the laboratory and clients, producing data reports, scheduling field services, and assisting clients.
Environmental ConsultingEnvironmental EngineeringWater
Responsibilities
Responsible for assigned SOP and Method Reviews
Responsible for answering client calls and responding to client requests via phone or email
Responsible for filling out kit request forms and following up on sample kit completion
Responsible for scheduling couriers for sample pickups, sampling and kit drop-offs and updating Outlook calendar for these events
Responsible for preparing/scheduling main clearances, routine sampling for public water systems and private water testing
Responsible for reviewing COCs for accuracy and/or clarifying any ambiguous requests with the client. Notifying Sample Receiving of any discrepancies found as a result of login
Responsible for managing workload through backlog to meet client turnaround times
Responsible for client add-on requests and verifying with the laboratory that add-ons will be analyzed within hold time
Reviewing overall data results and QC prior to reporting
Responsible for creating/editing client profiles in LIMS, be able to add/delete analyses, add comments to reports and adjust turnaround time as requested
Responsible for creating case narratives in LIMS2K as needed
Utilize LIMS and IT parsers for reporting lab reports and electronica data deliverables (EDDs) and/or ADaPTs requested by clients
Responsible for providing clients with reports, either with verbal results or emailing reports as requested
Responsible for filing and routine scanning
Responsible for Bacteria testing and reporting. See Bacteria Analyst description for further details
Qualification
Required
Responsible for assigned SOP and Method Reviews
Responsible for answering client calls and responding to client requests via phone or email
Responsible for filling out kit request forms and following up on sample kit completion
Responsible for scheduling couriers for sample pickups, sampling and kit drop-offs and updating Outlook calendar for these events
Responsible for preparing/scheduling main clearances, routine sampling for public water systems and private water testing
Responsible for reviewing COCs for accuracy and/or clarifying any ambiguous requests with the client. Notifying Sample Receiving of any discrepancies found as a result of login
Responsible for managing workload through backlog to meet client turnaround times
Responsible for client add-on requests and verifying with the laboratory that add-ons will be analyzed within hold time
Reviewing overall data results and QC prior to reporting
Responsible for creating/editing client profiles in LIMS, be able to add/delete analyses, add comments to reports and adjust turnaround time as requested
Responsible for creating case narratives in LIMS2K as needed
Utilize LIMS and IT parsers for reporting lab reports and electronic data deliverables (EDDs) and/or ADaPTs requested by clients
Responsible for providing clients with reports, either with verbal results or emailing reports as requested
Responsible for filing and routine scanning
Responsible for Bacteria testing and reporting
Preferred
Will train candidates with a science degree or laboratory experience
Benefits
401(k)
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Stock options plan
Vision insurance
Company
Jupiter Environmental Laboratories
Jupiter Environmental Laboratories is an analytical laboratory that provides home water quality testing and sampling testing services.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase