SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 4 months ago
Account Manager/Customer Service
Panama City, FL 32401
Full-time
Onsite
Entry Level
$16/hr - $17/hr
2+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is dedicated to helping people through difficult situations, especially in fire and water damage restoration. They are seeking an Account Manager/Customer Service professional who will monitor accounts, resolve billing issues, and provide exceptional customer service while maintaining accurate records and communications.
Responsibilities
Monitoring accounts to identify overdue payments
Finding and contacting customers to arrange debt payoffs
Keeping accurate records and reporting on collection activity
Take actions to encourage timely debt payments, including sending proper notices and placing liens if necessary
Resolve billing and customer credit issues
Maintain internal and external communications
Prepare open invoice reports
Perform job close-out
Provide exceptional customer service by addressing inquiries, resolving issues and maintaining a friendly and professional demeanor when interacting with customers
Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience
Qualification
Required
2+ year(s) of collections or collections-related experience
Knowledge of billing procedures and collection techniques
Familiarity with laws related to debt collection
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate® and proprietary software
Ability to successfully complete a background check subject to applicable law
Preferred
Minimum of HSD/GED preferred
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase