ServiceMaster RRH ยท 4 months ago
Mitigation Manager
Marietta, GA 30066
Full-time
Onsite
Mid, Senior Level
$17/hr - $24/hr
5+ years expServiceMaster Restoration Services is a trusted name in the restoration industry, specializing in disaster recovery services. They are seeking a Mitigation Manager to lead their restoration team, overseeing projects, managing field teams, and ensuring high standards of service and customer satisfaction.
Consumer Services
Responsibilities
Lead and support Project Managers, Lead Techs, and Mitigation Technicians
Ensure jobs meet quality standards, deadlines, and documentation accuracy
Visit job sites to monitor progress, safety, and customer satisfaction
Coordinate scheduling, dispatch, and equipment logistics
Approve estimates and job documentation (Xactimate or similar)
Collaborate with insurance adjusters, agents, and clients to resolve claims
Train, mentor, and develop your team for continuous improvement
Maintain profitability by managing labor, materials, and timelines
Ensure all safety and compliance policies (OSHA, IICRC) are followed
Handle escalated job-site issues or customer concerns
Assist with large-loss jobs and emergency planning
Qualification
Required
High school diploma or GED required; college degree a plus
5+ years in mitigation/restoration, with 2+ years in a leadership role
Valid driver's license and clean driving record
Strong communication, leadership, and problem-solving skills
Proficiency in Xactimate and digital job management tools
Solid knowledge of the insurance claims process
On-call availability as needed
Lift up to 70 lbs and work in tight, high-moisture environments
Frequent standing, walking, crawling, and climbing
Must use respirators and safety gear as required
Preferred
IICRC Certifications preferred: WRT, ASD, AMRT, FSRT
Benefits
Life Insurance
Long Term and Short Term Disability
Holiday Pay
Dental insurance
Paid time off
Training & development
Vision insurance
401(k)
Paid training & certification support
Flexible scheduling options
Overtime opportunities
Career advancement pathways
Company apparel, tools, and equipment provided
Company
ServiceMaster RRH
We are a full-service, restoration company specializing in water, mold, and fire damage.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase