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Voda Cleaning & Restoration · 4 months ago

Cleaning and Restoration Specialist

Little Rock , AR 72114

Full-time

Onsite

Mid Level

$45K/yr - $65K/yr

3+ years exp

Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. They are seeking a dedicated Cleaning and Restoration Specialist to oversee daily operations, manage team members, and ensure projects are completed efficiently and safely while providing top-tier customer service.

Consumer Services

Responsibilities

Respond to emergency calls and be available 24/7/365

Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards

Manage and schedule team members for efficient execution of water restoration, carpet cleaning, and related services

Conduct quality control inspections to ensure adherence to IICRC standards and company protocols

Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations

Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards

Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training

Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction

Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators

Assist in developing and implementing new procedures to streamline operations and improve service delivery

Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order

Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information

Qualification

IICRC CertificationWater Restoration TechnicianCarpet Cleaning TechnicianTeam ManagementOSHA 30 CertificationProject Management SoftwareCustomer Service SkillsOrganizational SkillsCommunication Skills

Required

Minimum of 3-5 years of experience in water restoration and carpet cleaning operations

Proven experience in team management and leadership roles

Strong organizational, communication, and customer service skills

Ability to work in a fast-paced, hands-on environment, handling multiple projects at once

Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools

Preferred

IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in: WRT (Water Restoration Technician), CCT (Carpet Cleaning Technician), AMRT (Applied Microbial Remediation Technician), OSHA 30 Certification