Hotwire Communications Ltd · 8 hours ago
Tier II Engineer
Fort Lauderdale, FL
Full-time
Onsite
Entry, Mid Level
2+ years expHotwire Communications Ltd is seeking a Tier II Engineer to ensure optimal performance of their network, data, video, voice, and application environments. The role involves monitoring and troubleshooting the network, managing incident tickets, and coordinating with technicians and customers to resolve issues effectively.
InternetPublic RelationsTelecommunications
Responsibilities
Monitor production network environment using a combination of monitoring tools to ensure availability
Work with Business customers, Residential customers and techs in the field installing new services via phone
Troubleshoot issues remotely with customers and technicians in the field
Coordinate onsite dispatch of Telecommunication vendor repair services
Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously
Escalate issues and problems according to procedures and best judgment
Perform periodic health checks of systems
Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve
Diagnose problems and resolve in an expeditious manner
Work with Engineers to resolve production problems
Responsible for configuring and maintaining monitoring tools
Answering direct phone calls from customers
Qualification
Required
Knowledge of TCP/IP
Knowledge of ISP
Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
Specialties NOC / Process writing skills or training a plus
Experience in Monitoring Theory / Implementation a plus
Experience in Customer Service
Experience in current Internet network hardware and software technologies
Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios
Minimum of 1-2 years of experience in a Help Desk or high volume call center preferred
Minimum of 2 years of experience working in IT Operations including knowledge of common tools, methods, and techniques
Minimum of 2 years of progressively responsible work experience in networks and/or server monitoring Skills
Preferred
Experience with routing protocols, specifically OSPF and BGP
Experience with Optical Platforms, configuration and/or troubleshooting
Experience working within a cable provider environment
Experience working with third party circuit providers
Industry recognized certifications such as CCNA, CCNP, and/or CCDP
Vendor certifications on any Optical platform (ie: Motorola, ZTE, Alcatel etc)
Scripting ( shell, expect, php, python)
Benefits
Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks
Company
Hotwire Communications Ltd
Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.
1001-5000 employees
H1B Sponsorship
Hotwire Communications Ltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Group
2025-06-13Acquired
2021-04-29Private Equity
Leadership Team
Kristin Johnson Karp
Co-Founder & CEO
Recent News
Brookfield Infrastructure Partners LP
2025-11-08
2025-10-21
Company data provided by crunchbase