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Tempus AI · 1 day ago

Customer Success Representative

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $55K/yr

Tempus AI is focused on advancing the healthcare industry through precision medicine. They are seeking a Customer Success Representative to manage communications with partner labs, ensure customer satisfaction, and build strong relationships with stakeholders.

Artificial Intelligence (AI)BiotechnologyHealth CareMachine LearningMedicalPrecision Medicine

Responsibilities

Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving

Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time

Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders

Use proactive problem-solving skills to create and offer solutions to customers of varying complexity

Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc

Respond to inquiries by phone, email, and in person quickly and professionally

Identify and assess customer needs to achieve satisfaction

Qualification

Biological SciencesCustomer service skillsInterpersonal skillsCommunication skillsComputer proficiencyOrganizational skillsProblem-solving skills

Required

4 year college degree in Biological Sciences or similar, preferred

Exceptional customer service skills and strong interpersonal skills

Ability to communicate effectively with patients by telephone and email

Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy

Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks

Proven ability to learn new skills quickly and adapt to new processes smoothly

General office equipment and software knowledge and computer proficiency

Benefits

Incentive compensation

Restricted stock units

Medical and other benefits

Company

Tempus AI

Glassdoor3.0

Tempus is making precision medicine a reality by applying AI in healthcare, deriving insights from our expansive library of clinical data and molecular data.

Founded in 2015