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iMold Cleaning and Restoration · 5 months ago

Customer Service Representative (CSR)

Fort Myers, FL 33916

Full-time

Onsite

Entry Level

$600/wk - $800/wk

3+ years exp

iMold Cleaning and Restoration is Southwest Florida's Top Rated full service restoration company specializing in water damage, mold removal, and rebuild services. They are seeking an experienced Customer Service Representative (CSR) to help serve their communities better by managing customer interactions and expectations while providing support to their operations team.

Construction

Responsibilities

Serve as a brand ambassador as you may be iMold's first impression to our potential customers

Answering incoming customer calls (New Leads, Customer Follow-Ups, etc.)

Customer in-take, documentation of new leads into our CRM system

Scheduling Estimator (Salesperson) routes, optimizing for geography and customer needs

Educating customers on our services, i.e., mold, water damage, rebuild restoration processes

Manage customer expectations about timelines, costs, and potential outcomes of remediation projects

Handle any customer issues, working closely with the operations team to resolve problems quickly

Performing lead follow-ups, elevating to other team members as appropriate

Confirming appointments and making adjustments to schedules as needed

Qualification

Customer service experienceCRM systemsCall handlingProblem solvingCoaching othersMulti-taskingLogisticsAppointment schedulingEmpathyCleaning industry knowledgeRestoration industry knowledgeConstruction industry knowledgeCommunication skills