Jackson Hewitt Tax Service Inc. ยท 3 months ago
Customer Service Associate Jan-Apr Full/Part Time
Phoenix, AZ 85016
Full-time, Part-time
Onsite
Entry Level
$15/hr - $15/hr
2+ years expJackson Hewitt Tax Service Inc. is hiring Customer Service Associates for the 2026 tax season in the Phoenix area. The role involves providing expert customer service and assisting clients with their tax preparation needs, ensuring a friendly and professional environment throughout the process.
Financial Services
Responsibilities
Complete our Jackson Hewitt Customer Service Associate training
Greet all clients with a friendly and professional demeanor
Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
Answer phones and resolve client issues
Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc
Qualification
Required
2+ years Customer Service experience
High School diploma or equivalent
Excellent communication and interpersonal skills
Ability to work in a fast-paced, high volume retail environment
Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues
Preferred
Bilingual Spanish is a plus
Benefits
Flexible schedule
Opportunity for advancement
Training & development
Company
Jackson Hewitt Tax Service Inc.
When every dollar matters, it matters who does your taxes. At Jackson Hewitt, we are the lucky ones.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gerry Toro
Chief Executive Officer
Gregory Macfarlane
Chief Executive Officer & President
Recent News
2022-09-01
Company data provided by crunchbase