Jackson Hewitt Tax Service Inc. · 4 months ago
Customer Service Associate Seasonal Jan-Apr Full-Time
Opelika, AL 36801
Full-time
Onsite
Entry Level
$12/hr - $12/hr
2+ years expJackson Hewitt Tax Service Inc. is hiring Customer Service Associates for the 2026 tax season in their Opelika, Alabama office. The role involves greeting clients, scheduling appointments, and assisting with tax return preparation while providing excellent customer service.
Financial Services
Responsibilities
Complete our Jackson Hewitt Customer Service Associate training
Greet all clients with a friendly and professional demeanor
Learn the basics of preparing a Tax Return
Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
Answer phones and resolve client issues
Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc
Qualification
Required
2+ years Customer Service experience
High School diploma or equivalent
Excellent communication and interpersonal skills
Ability to work in a fast-paced, high volume retail environment
Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues
Benefits
Flexible schedule
Opportunity for advancement
Training & development
Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
End of season employee luncheon
Company
Jackson Hewitt Tax Service Inc.
When every dollar matters, it matters who does your taxes. At Jackson Hewitt, we are the lucky ones.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gerry Toro
Chief Executive Officer
Gregory Macfarlane
Chief Executive Officer & President
Recent News
2022-09-01
Company data provided by crunchbase