TeamLogic IT Arlington, VA ยท 4 months ago
Help Desk Technician Intern
Arlington, VA 22203
Internship
Onsite
Intern
$15/hr - $15/hrTeamLogic IT is a company that supports small- and medium-sized businesses by providing IT solutions. They are seeking a Help Desk Technician Intern to ensure system operation and functionality, respond to support requests, and maintain end-user satisfaction.
Information Technology & Services
Responsibilities
Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Qualification
Required
Currently in a Bachelor's degree program in a relevant field or an equivalent combination of education and experience
Exceptional written and oral communication skills
Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS
Valid Driver License and ability to drive to customer locations when required
Preferred
Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus
Active Directory knowledge a plus
Kaseya RMM and Autotask PSA Experience a plus
Benefits
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
People First Culture
Company
TeamLogic IT Arlington, VA
Washington DC Metropolitan area, Are you looking for a dependable, proactive and responsive Services and Solutions You can Count On? 8 Reasons for partnering with TeamLogic IT Solutions to Support and Manage your IT needs.
Founded in 2006
11-50 employees
H1B Sponsorship
TeamLogic IT Arlington, VA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase