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Voda Cleaning & Restoration · 4 months ago

Cleaning & Restoration Operations Manager

Waltham, MA 02452

Full-time

Onsite

Mid Level

$65K/yr - $90K/yr

Voda Cleaning and Restoration is a leading company in the cleaning and restoration industry, dedicated to delivering exceptional service and quality. The Operations Manager will oversee daily business activities, ensuring projects are completed efficiently while maintaining customer satisfaction and compliance with industry standards.

Consumer Services

Responsibilities

Manage day-to-day operations including job estimating, costing & documentation; staffing, scheduling, supervising & inspecting jobs; technician training, inventory/supplies tracking & purchasing; equipment maintenance; record-keeping; and employee relations

Plan and execute projects to completion; write job estimates and obtain written contracts and payment terms for projects; coordinate estimates from subcontractors

Train, supervise, discipline & positively engage with staff and contract labor to promote professional development

Oversee and ensure timely, efficient, consistent and professional delivery of high-quality customer services in accordance with Company and industry standards

Develop and foster relationships of trust with customers that build brand recognition, promote public awareness and a positive Company reputation

Provide honest, accurate information & professional advice to customers including recommended v. necessary work, cost and pricing, job timing, scheduling, etc

Consistently meet or exceed Company targets for COGs, job costing, direct labor, quality and customer satisfaction

Maintain efficient and accurate flow of production paperwork from job site to administration

Coordinate resource planning of technicians, laborers, and subcontractors with scheduler

Track equipment used on company jobs; order materials required for projects and coordinate delivery to the job site

Maintain strategic relationships with vendors and subcontractors

Qualification

Cleaning project managementWater restoration certificationMold mitigation experienceProject management softwareFinancial skillsCustomer relationship managementCommunication skillsTeam leadershipProblem-solving skills

Required

Preference given to candidates with experience in managing cleaning and mitigation projects in water and mold

Proficient technical skills, experience, and certifications in areas of service Company provides

Possession of 3 or more of the following industry certifications (IICRC or equivalent) is a plus: Water Restoration Technician (WRT), Applied Structural Drying Technician (ASD), Carpet Cleaning Technician (CCT), Anti-Microbial Remediation Technician (AMRT), Fire & Smoke Restoration Technician (FSRT), Trauma & Crime Scene Technician (TCST)

Intermediate to advanced proficiency in computers, software applications, the internet, and industry-specific technology including CRMs, project management software, 3-D rendering applications, MS Word, Excel, etc

Appropriate math and financial skills: demonstrated ability to prepare job budgets, translate scopes of work into manpower planning, project completion times, materials purchasing, etc

Effective in receiving feedback and input from customers and employees, seeking out additional information or unspoken issues, and providing timely responses

Strong written and verbal communication skills. Write clear, precise, well-organized emails, proposals, etc. using appropriate vocabulary and word usage, proper grammar & punctuation

Valid driver's license, clean driving record & insurable driver

Effective written and oral communication in English with basic math and computer skills

Ability to lift a minimum of 50lbs regularly, up to 100lbs with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces, sit/stand/walk for prolonged periods of time, repetitively push/pull/lift/carry objects, work with/around cleaning products/chemicals

Ability to work overtime as needed

Ability to travel locally & out of state occasionally

Ability to successfully complete a background check subject to applicable law

Being part of an on-call rotation schedule