SERVPRO of Beverly Hills / Westwood · 5 months ago
Contents Production Manager
Beverly Hills, CA 90064
Full-time
Onsite
Mid Level
$70K/yr - $80K/yr
3+ years expSERVPRO of Beverly Hills / Westwood is an industry leading water, mold, and large loss fire restoration company. They are seeking a Contents Production Manager to oversee production teams, manage job scopes, and ensure high-quality customer service during restoration projects.
Facilities Services
Responsibilities
Recruit, hire, train, manage, provide feedback for Production Team members
Assign and coordinate jobs with crews
Train Production Team on SERVPRO® Contents guidelines and quality standards
Provide regular performance feedback to Production Team and conduct annual performance evaluations
Monitor performance of production staff to ensure compliance with SERVPRO® Contents standards and policies
Perform as Crew Chief on an interim basis as necessary to ensure job site documentation and progress on projects
Monitor staff compliance with all payroll and timekeeping requirements and that timecards are accurate, complete, and timely submitted to payroll department
Respond immediately to all calls concerning commercial losses and all calls concerning residential losses within 24 hours
Develop and review job scope to ensure accuracy and clarity
Create project cost estimates by adhering to established pricing schedules and review any alterations or deviations from pricing schedule with Operations Manager or General Manager
Identify production services, assign time, and materials necessary to develop accurate Contents job estimates
Document, record and submit scope sheets, pictures, and supporting documents into the estimating database
Monitor projects to ensure that project timelines and production costs are maintained at the agreed upon completion date and rates established for the project
Manage scheduling of jobs, staff, resources, and crews to meet SERVPRO® Contents production standards, guidelines, and deadlines
Resolve customer concerns and complaints; escalate these to the operations manager, general manager, or owner as needed
Maintain a pipeline of new business and solicit business from existing and new customers
Act as the Company’s representative and manage the Company’s relationships with customers, homeowners, commercial building owners, facility managers, property management companies, insurance agents, adjusters and consultants
Qualification
Required
3+ years experience in the Restoration Industry
1+ year Supervisory/Management experience within the Restoration industry, Contents division preferably
Knowledge of commercial cleaning products, cleaning and restoration equipment, and office technology and procedures
Knowledge of industry safety and risk management best practices to minimize workplace injuries and damage to property and equipment
Knowledge of payroll and timekeeping practices
Strong leadership, management and supervision skills
Ability to effectively communicate with customers and COIs of diverse backgrounds
Superb customer service, administrative, and verbal and written communication skills
Valid Drivers License
Benefits
Bonus based on performance
Competitive salary
Health insurance
Weekly pay and bonuses opportunities
Company iPad, company phone, company credit card
PTO, Sick Pay, Paid Holidays
Medical, Vison, Dental, Life Insurance
Company
SERVPRO of Beverly Hills / Westwood
SERVPRO of Beverly Hills / Westwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage.
Founded in 2015Beverly Hills, California , US
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Daniel Jeffries
President/CEO
Company data provided by crunchbase