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One Love Agency · 5 months ago

Future Opening: Office Manager - Mental Health Agency

Nampa, ID 83651

Full-time

Onsite

Entry, Mid Level

$20/hr - $25/hr

2+ years exp

One Love Agency is a family-owned mental health provider that offers a range of services including therapy and case management. They are seeking an Office Manager to support daily operations, manage administrative tasks, and ensure efficient office functioning while assisting both clinical and non-clinical staff.

Addiction TreatmentHealth CareMental HealthTherapeuticsWellness

Responsibilities

Perform general office duties such as answering phones, responding to emails, and managing client inquiries

Assist with scheduling appointments and coordinating meetings for clinical staff

Maintain office files, ensuring they are organized, up-to-date, and confidential in accordance with HIPAA regulations

Process incoming and outgoing mail and packages

Manage client intake processes, including gathering necessary documentation and information

Schedule client appointments and ensure timely reminders are sent

Support clients with general questions, directing them to appropriate staff as needed

Monitor client wait times and ensure a welcoming, professional atmosphere

Track inventory of office supplies and reorder as needed

Coordinate maintenance and repairs for office equipment, including phones, computers, and copiers

Assist with billing processes, ensuring proper documentation for insurance claims

Process payments, track billing, and follow up on unpaid invoices as directed by the finance team

Maintain financial records for the agency in collaboration with the finance department

Assist staff with administrative tasks as needed to ensure smooth operations

Organize training sessions, workshops, or team meetings as directed

Support the onboarding process for new hires by preparing necessary documents and providing orientation

Maintain and update client records in the agency’s electronic health record (EHR) system

Generate reports as needed for clinical, financial, and administrative purposes

Ensure all data is accurately entered and maintained in compliance with agency policies

Ensure office operations are in compliance with agency policies and regulatory standards

Assist with preparing for audits or reviews, ensuring necessary documentation is available

Support staff in adhering to confidentiality policies and maintaining HIPAA compliance

Assist with special projects as needed, such as community outreach or marketing efforts

Provide general office support during peak times or when other staff are unavailable

Qualification

Office management experienceEHR systemsHIPAA knowledgeMicrosoft Office SuiteBillingInsurance claimsPrioritizeOrganizational skillsCommunication skillsInterpersonal skillsAttention to detail