Code Blue ยท 4 months ago
IT/AV Help Desk / Customer Service Agent
Enfield, CT 06082
Full-time
Onsite
Entry Level
$18/hr - $25/hr
1+ years expCode Blue is a full-service, enterprise technology integration and managed services provider, known for its client base that includes major retail brands. They are seeking a Support Technician to provide remote support for clients, troubleshooting and configuring various technology equipment, while communicating effectively with both the team and clients.
Information TechnologyIT ManagementTechnical Support
Responsibilities
Troubleshoot and configure PCs and peripheral equipment
Troubleshoot and configure cameras, NVR/DVR units, TVs, network connections, amplifiers, and other low voltage items
Provide timely updates regarding the status of open issues
Qualification
Required
Customer Service: 1 year
Ability to learn new skills and information at a fast pace
At least one year preferred in each of the following areas
Experience with Windows operating systems and troubleshooting issues within the OS
Experience with Office Suite and troubleshooting issues within the environment
Preferred
Help Desk Support (preferred): 2 years
Experience with IP and analog camera system installation and troubleshooting a plus
Experience with AV installation and troubleshooting, including TVs and audio systems a plus
Benefits
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Company
Code Blue
Code Blue provides technology integration, mobile device management, and managed services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase