PINPOINT PRECISION ENGINEERING ยท 5 months ago
Bakery Team Member - Guest Service Representative/Crafter
Glenarden, MD 20706
Full-time, Part-time
Hybrid
New Grad, Entry Level
$13/hr - $17/hrNothing Bundt Cakes is committed to bringing joy to our guests and communities by making every celebration sweeter. The Guest Service Representative/Crafter plays a crucial role in creating a warm environment, assisting guests with cake orders, and ensuring a memorable experience through excellent service and product knowledge.
Civil Engineering
Responsibilities
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise
Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration
Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces
Replenishes retail merchandise and cake display case to ensure a strong visual presentation
Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision
Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests
Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands
Monitors inventory of cake-crafting supplies and notifies management when replenishment is required
Evaluates frosted and decorated cakes to ensure NbC standards are met, and notifies management of any quality control issues
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
Maintains a consistent work attendance and punctuality record
Qualification
Required
Applicants must be 16 years of age or older
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative
Enjoys interacting with diverse people and excels at providing a superior guest experience
Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail
Is diligent, organized and self-motivated
Has the ability to understand and carry out oral and written instructions and request clarification when needed
Is comfortable with new technology and has the ability to operate a point-of-sale system
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency
Has the capacity to stand for extended periods of time and work in a fast-paced environment
Maintains a consistent work attendance and punctuality record
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
Preferred
While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus
Benefits
Flexible work schedules
Cake discounts
Company
PINPOINT PRECISION ENGINEERING
Pinpoint Precision was founded on the principles of using innovation and young creative minds to produce a better product for clients and consumers.
Founded in 2017
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase