Mass Markets · 4 months ago
Call Center Representative
US-TX-Killeen
Full-time
Onsite
New Grad, Entry LevelMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients. They are seeking enthusiastic individuals for the role of Call Center Representative, responsible for providing exceptional customer service, resolving inquiries, and documenting interactions in the CRM system.
ConsultingInformation Technology
Responsibilities
Answer inbound calls and respond to customer inquiries
Provide accurate information regarding products and services
Resolve customer complaints with professionalism and empathy
Document all customer interactions in the CRM system
Follow communication scripts and standard operating procedures
Meet or exceed performance metrics including call quality and handle time
Collaborate with team members and supervisors to improve service delivery
Qualification
Required
Must be 18 years or older
High school diploma or GED required
Fluent in English and Spanish (spoken and written)
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Basic computer literacy and typing skills
Preferred
Previous customer service or call center experience is a plus
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase