Jackson Hewitt Tax Service Inc. · 3 months ago
Customer Service Associate Jan-Apr Full/Part Time
Chandler, AZ 85224
Full-time, Part-time
Onsite
Entry Level
$15/hr - $15/hr
2+ years expJackson Hewitt Tax Service Inc. is hiring Customer Service Associates for the 2026 tax season in Chandler, Arizona. The role involves providing expert customer service to clients navigating the challenges of filing taxes, including scheduling appointments, inputting client data, and resolving client issues.
Financial Services
Responsibilities
• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc
Qualification
Required
2+ years Customer Service experience
High School diploma or equivalent
Excellent communication and interpersonal skills
Ability to work in a fast-paced, high volume retail environment
Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues
Preferred
Bilingual Spanish is a plus
Benefits
Flexible schedule
Opportunity for advancement
Training & development
Company
Jackson Hewitt Tax Service Inc.
When every dollar matters, it matters who does your taxes. At Jackson Hewitt, we are the lucky ones.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gerry Toro
Chief Executive Officer
Gregory Macfarlane
Chief Executive Officer & President
Recent News
2022-09-01
Company data provided by crunchbase