Mosquito Squad Plus · 5 months ago
Operations Manager
Matthews, NC 28104
Full-time
Onsite
Mid Level
$35K/yr - $50K/yrMosquito Squad Plus is dedicated to protecting families from mosquitoes and ticks, and they are seeking an Operations Manager to oversee day-to-day operations and manage a team of Pest Control Applicators. The role focuses on delivering exceptional customer service, training employees, and managing costs while ensuring efficient operations and inventory management.
Consumer Services
Responsibilities
Meet or exceed client retention goals through efficient management of team expectations and day to day business execution
Pest Control Applicator leadership and management to include: customer service best practices, how to apply 21-day Protective Barrier Treatment, promote and follow safety procedures, Insure all PPE is being worn, understand product label instructions and implement fleet managment, scheduling and interviewing for new hires
Office Staff leadership and management to include: customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep
Maintain fleet of vehicles ensuring: regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking
Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day to day needs are available
Execute, track and analyze marketing initiatives/investments to determine ROI and plan for future initiatives
Provide timely reporting as needed
Other duties as assigned
Qualification
Required
Outstanding and effective team leadership skills to include training and accountability of standards
Demonstrated passion for excellent customer service
Effectively present information in one-on-one and small group situations
Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals
Ability to execute structure within franchise requirements
Excellent ability to manage multiple tasks and maintain a positive attitude
Knowledge of and desire to learn and leverage technology
Be the subject matter expert on Mosquito Squad offerings and process
Must be able to lift a minimum of 65 lbs
Must have valid driver's license and clean driving record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Maybe subject to an on-site drug test
Preferred
Previous pest control business management
Benefits
Best in class paid training and onboarding
Flexible schedule
Company trucks
State of the art sales/routing system
Company
Mosquito Squad Plus
MOST TRUSTED MOSQUITO & TICK CONTROL COMPANY BUG CONTROL IS NOT JUST WHAT WE DO. IT’S WHO WE ARE.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
R.D. Kincannon MBA
Franchise Operations Partner
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