AHU Technologies Recruitment · 4 months ago
11Yrs Senior Unified Communications Engineer/Manager
Washington , DC 20009
Full-time, Contract
Hybrid
Senior Level, Lead/Staff
$75/hr - $80/hr
11+ years expAHU Technologies INC. is an IT consulting and permanent staffing firm that meets the evolving IT service needs of leading corporations within the United States. They are seeking a Senior Unified Communications Engineer to maintain core infrastructure for Cisco Voice and Video systems, responsible for installation, configuration, and troubleshooting of voice and video equipment and applications.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Maintains core infrastructure for Cisco Voice and Video systems
Responsible for installation, configuration, and troubleshooting of voice and video equipment and applications
Interfaces with customers, contractors, and vendors to resolve system and Cisco Unified Communications problems, and other issues
Installs and upgrades the following Cisco voice systems: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Session Manager Edition (SME), Expressways, Emergency Response systems, SRST, and voice gateways
Migrates Cisco voice systems from Cisco UCS legacy infrastructure to Cisco Hyperflex
Migrates Cisco voice and video devices from on-premises infrastructure to Cisco Webex Calling
Implementation of monitoring tools for all Cisco voice core infrastructure and Cisco voice applications
Handles alarms with corrective measures or escalates to Cisco TAC for additional support to resolve issues
Program Cisco voice and video devices in bulk
Runs reports from GUI interfaces and/or CLI Accepts escalated trouble tickets from other Unified Communications team members
Analyzes and diagnoses complex problems and recommends corrective measures within an appropriate response time in accordance with service level policies
Works closely with other senior Unified Communications engineers and management to develop test plans and implementation strategies for new products and services
Participates in on-call rotational UC operation support program and always carries communication device(s)
Monitors the communication device(s) for trouble tickets and/or outages and responds to operational requests either as primary or standby on-call representation
Creates implementation and test plans for changes in production
Implements configuration changes in accordance with the change management processes and procedures, Submits change requests to Change Advisory Board (CAB) and attends meetings to defend the requests in front of the advisory board
Qualification
Required
Cisco Certification Network Professional (CCNP)
Mastery knowledge of Cisco Collaboration products and technology to design, deploy, and operate associated hardware and software
Bachelor's degree in IT or related field or equivalent experience
Preferred
Cisco Certification Network Professional (CCNP): 4 years
CISCO Unified Communication Manager: 8 years
CISCO Unity Connection: 8 years
11-15 yrs. conveying technical and functional concepts: 10 years
11-15 yrs. preparing complex technical documentation: 10 years
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase