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ServiceMaster Restore® · 5 months ago

Fire - Water Restoration Project Manager

Metairie, LA 70001

Full-time

Onsite

Mid Level

ServiceMaster Restore® is a leading provider of essential services focused on customer satisfaction and quality. They are seeking a Fire - Water Restoration Project Manager to lead production activities, manage restoration jobs, and ensure quality control while providing excellent customer service. The role involves overseeing projects from start to finish, creating estimates, and maintaining communication with customers and subcontractors.

Consumer Services

Responsibilities

Become primary contact for the customer

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Manages assigned jobs according to company processes, maintains quality control within the budget of each job from start to finish

May perform daily monitoring on active residential and/or commercial jobs and communicates with customers

Maintains records of personnel and resources used on projects and communicates all billable events to others

May be responsible for creation of estimates in applicable software

Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job

Document / review loss with clear and descriptive job photos and upload into operating system/software

May write mitigation and reconstruction estimates using Xactimate

Communicates conversations and key information on the job using the notes feature in required software

Estimates using carrier audit standards and manages the estimate based on feedback from client and customer

Explains drying process and next steps to resolution in person to customers using printed materials as a guide

Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss

May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

May train new technicians or key operational team members

Responsible for providing detailed file documentation

Manage sub contractors

Qualification

Insurance restoration knowledgeConstruction backgroundXactimate proficiencyCustomer service skillsTeam management experienceBasic computer skillsProfessionalismCommunication skillsProblem solving skillsOrganizational skillsTime management skillsLeadership skills

Required

Strong sense of urgency

High school graduate or equivalent, college degree preferred

Strong knowledge of insurance restoration and or construction industry

Valid Driver's License and satisfactory driving record

Able to work independently or work with/lead a team

Exhibit professionalism, maturity, and the willingness to serve the customer

Experience managing teams of 2 or more

Experience with entering data using a tablet or mobile phone

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Working on-call schedule is required

Strong organizational and time management skills

Preferred

Certifications preferred: ASD – Applied Structural Drying Technician

Certifications preferred: FSRT – Fire & Smoke Restoration Technician

Certifications preferred: OCT – Odor Control Technician

Certifications preferred: WRT – Water Damage Restoration Technician

Benefits

Company car

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Company

ServiceMaster Restore®

ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.

Founded in 1971