AHU Technologies Recruitment · 5 months ago
6yrs Helpdesk Specialist
Washington , DC 20009
Full-time
Onsite
Mid Level
$25/hr - $28/hrAHU Technologies Recruitment is an IT consulting and staffing firm that provides solutions to various industry sectors. They are seeking a Helpdesk Specialist to resolve technical issues, provide customer support, and maintain service level agreements within the DC Government's IT department.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Responds to and diagnoses problems through discussion with users
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
Supervises operation of help desk and serves as focal point for customer concerns
Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, emails, and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Qualification
Required
Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements
Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools
Log and route service requests and incidents in an incident management system
Provide a high level of customer service to end users on a daily basis
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
Troubleshoot issues related to agency specific applications and web applications
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
Collaborate with the IT leadership team to test and implement cost effective technology for District
Maintain service level agreements related to Desk Side support Service/Incident requests
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
Responds to and diagnoses problems through discussion with users
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
Supervises operation of help desk and serves as focal point for customer concerns
Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, emails, and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Bachelor's degree in IT or related field or equivalent experience
IT related certifications (CompTIA or equivalent) or equivalent work experience
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
Founded in 2010
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase