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Planet Fitness · 3 months ago

Weekday Overnight Member Service Representative

Highland Village, TX 75077

Full-time

Onsite

New Grad, Entry Level

$14.50/hr - $17.50/hr

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, seeking to enhance people's lives with an affordable, high-quality fitness experience. The Overnight Closer (Member Services Representative) will provide exceptional customer service to members and guests, manage front desk activities, and ensure a positive member experience by handling inquiries and facilitating account updates.

FitnessHealth CareTrainingWellness

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Close shift for that business day

Create a bank deposit for next day

Qualification

Customer serviceBasic computer proficiencyPassion for fitnessUpbeat attitudePunctualityEmpathyDiplomacyReliabilityListeningProblem solving

Required

Customer service background preferred

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 18 years of age or older

Continual standing and walking during shift

Continual talking in person or on the phone during shift

Ability to work 3rd shift (overnights)

Must be able to occasionally lift up to 50 lbs

Will occasionally encounter toxic chemicals during shift