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Planet Fitness · 4 months ago

Member Service Representative - Weekend Early Morning

Pantego, TX 76013

Full-time

Onsite

New Grad, Entry Level

$11/hr - $11/hr

Excel Fitness, a Planet Fitness franchise group, is seeking a Member Service Representative to enhance member experiences through exceptional customer service. The role involves checking in members, providing facility tours, assisting with account updates, and maintaining cleanliness throughout the club.

FitnessHealth CareTrainingWellness

Responsibilities

Provide an exceptional customer service experience by filling in for available shifts when needed

Be on call to assist with shift coverage, as needed

Check members into the system

Take prospective members on tours then assist them with the new account sign-up process

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Detailed cleaning in all areas of the facility

Qualification

Customer service skillsPunctualityReliabilityDiplomacyPositive mental attitude

Required

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

People with positive mental attitudes excel here!

Punctuality and reliability is a must

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 18 years of age or older