Goldfish Swim School Franchising, LLC · 4 months ago
Front Desk / Customer Service Representative
Shoreline, WA 98133
Full-time
Onsite
Entry Level
$16/hr - $18/hr
2+ years expGoldfish Swim School Franchising, LLC is a rapidly growing franchise dedicated to changing lives through swimming lessons for children. They are seeking a Front Desk Customer Service Representative to promote quality customer service, manage sales and registration transactions, and act as the first point of contact for customers.
EducationFitnessWellness
Responsibilities
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties. Supervises private party staff
Resolves customer concerns/complaints using a professional approach
Assists members with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
Monitors Snack Shack area and provides guidance to Snack Shack staff
Checks voicemail and email correspondence and responds in a timely manner
Updates informational displays with accurate and timely promotions and literature
Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager
Makes collection calls to resolve open account problems
Prepares twice daily student lesson schedules for use by instructors and management staff
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary
Fulfills other duties and responsibilities as assigned by the Employer
Qualification
Required
Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED required
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
CPR, First Aid and AED certification required
Preferred
Some college preferred
Benefits
Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Company
Goldfish Swim School Franchising, LLC
Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dennis L.
Chief Technology Officer
Adrian Eagles
Chief Financial Officer
Recent News
Hartford Business Journal
2025-11-28
Company data provided by crunchbase