AHU Technologies Recruitment ยท 4 months ago
2Yrs Helpdesk/ Customer Support Entry
Washington , DC 20009
Full-time, Contract
Onsite
New Grad, Entry Level
$20/hr - $22/hrAHU Technologies INC. is an IT consulting and permanent staffing firm that provides IT solutions to various industry sectors. They are seeking a Helpdesk/ Customer Support Entry professional to provide technical assistance, support desktop systems, and ensure high levels of customer service in a call center environment.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Answer calls in a dynamic IT operations environment; supporting multiple agencies
Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia
Log and route service requests and incidents in an incident management system
Create and maintain knowledge articles in the agency's knowledge management system on a daily basis
Provide a high level of customer service to end users on a daily basis
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
Troubleshoot issues related to agency specific applications and web applications
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
Collaborate with the IT leadership team to select and implement cost-effective technology for District
Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources
Provide technical assistance to computer system users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, email and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Has knowledge of commonly used concepts, practices, and procedures within a particular field
Answer questions or resolve computer problems for clients in person, via telephone or from remote location
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Provides accurate and complete answers to general use and administrative environment questions in a timely manner
Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors
Communicates accurate and useful status updates
Manages and reports time spent on all work activities
Ability to work in a team environment
Qualification
Required
Answer calls in a dynamic IT operations environment; supporting multiple agencies
Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia
Log and route service requests and incidents in an incident management system
Create and maintain knowledge articles in the agency's knowledge management system on a daily basis
Provide a high level of customer service to end users on a daily basis
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
Troubleshoot issues related to agency specific applications and web applications
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
Collaborate with the IT leadership team to select and implement cost-effective technology for District
Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources
Provide technical assistance to computer system users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, email and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Has knowledge of commonly used concepts, practices, and procedures within a particular field
Answer questions or resolve computer problems for clients in person, via telephone or from remote location
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Provides accurate and complete answers to general use and administrative environment questions in a timely manner
Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors
Communicates accurate and useful status updates
Manages and reports time spent on all work activities
Ability to work in a team environment
Preferred
providing IT technical support to computer system: 1 year
maintaining computers, systems and printers: 1 year
install & troubleshoot computer OS & software: 1 year
support desktop OS (Windows 10, 11 and Mac OSX 10.10.X): 1 year
Customer service support experience in either a face to face: 2 years
providing technical support in a 'call center' environment: 1 year
tracking service request/incidents using a ITSM tool: 1 year
Provide customer-oriented results: 1 year
knowledge of Office 365 services, Active Directory functions: 1 year
written, verbal comm skills in a professional setting: 1 year
Microsoft Certifications: MCP Windows 10, CompTIA A+ etc.: 1 year
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
Founded in 2010
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase