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PF Management Group · 4 months ago

Overnight Member Services Representative

Billings, MT 59101

Full-time

Onsite

New Grad, Entry Level

PF Management Group is seeking an Overnight Member Services Representative to join their team at Planet Fitness. This role is focused on providing exceptional customer service to members and guests, ensuring a positive experience in a 'Judgement Free' environment.

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Responsibilities

Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!

Answer phones in a friendly manner and assist callers with a variety of questions

Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests

Respond to member questions and concerns in a timely and professional manner

Conduct beverage or merchandise purchases on the point of sale system

Close shift for the business day and create bank deposits for the following day

Utilize POS system to assist with new membership cards, change of address and billing or payment questions

Go above and beyond to keep the front desk area and lobby clean and orderly

Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights

Regular cleaning of all exercise equipment and tanning beds

Regular restroom and wet area cleaning and stocking

Qualification

Customer serviceBasic computer proficiencyPassion for fitnessUpbeat attitudePunctualityListening skillsDiplomacy in interactionsReliabilityProblem solving

Required

Customer service background preferred

Must be able to work overnight hours (10:00pm to 6:00am)

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Continual standing and walking during shift

Continual talking in person or on the phone during shift

Must be able to occasionally lift up to 75 lbs

Will occasionally encounter toxic chemicals during shift