Vista Host Hotels Management & Development · 4 months ago
Guest Service Representative 2nd shift
Florence, KY
Full-time
Onsite
New Grad, Entry Level
$14/hr - $15/hrVista Host Hotels Management & Development is seeking a Guest Service Representative for the 2nd shift at Home2 Suites Florence Cincinnati Airport South. This role involves providing exceptional customer service, managing guest interactions at the front desk, and ensuring a pleasant stay for all guests.
HospitalityHotel
Responsibilities
Provide exceptional customer service to all hotel guests, making their stay as comfortable and enjoyable as possible while achieving team and brand goals
Perform quality assurance (QA) requirements for the front office department
Ensure compliance with hotel policies, procedures, and relevant ordinances regarding personnel, security, cash handling, guest relations, and safety
Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions
Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits
Manage guest complaints, taking ownership to resolve issues and ensure superior guest satisfaction
Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner
Provide information about the hotel, amenities, local dining, attractions, and travel directions
Accurately check out guests and communicate departures to housekeeping
Make, confirm, and cancel reservations via telephone, computer, and written communication
Answer and route internal and external phone calls in a friendly manner, following prescribed procedures
Update the shift-to-shift log regularly to ensure clear communication between shifts
Maintain cleanliness and organization of the hotel lobby, coffee stations, and front desk area
Assist other departments as needed and perform other related duties as assigned
Qualification
Required
Must be able to communicate effectively in English, both written and verbally
Must be able to stand for extended periods
Must be able to lift up to 20 lbs
Ability to work independently and manage tasks without supervision
Preferred
Enjoys engaging with guests and has a friendly, outgoing personality
Has strong communication skills and a passion for delivering excellent customer service
Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast-paced environment
Takes ownership of guest experiences, ensuring they are pleasant and accommodating
Benefits
Vacation / Sick / Bereavement / Holiday Pay.
Health/Vision/Dental Insurance.
Life / STD Insurance.
401k.
Employee Discounts (Brand Hotels & Company Hotels).
Free, Third-Party Employee Assistance Program (personal and professional).
Opportunities for growth within Vista Host’s expanding portfolio.
Company
Vista Host Hotels Management & Development
Vista Host achieves superior results in operating hotels from our ability to blend the science of hotel management with the art of hospitality.
Founded in 1977
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Evan Studer
Chief Executive Officer
Company data provided by crunchbase