One Hour Heating & Air Conditioning · 5 months ago
Outbound Call Center / Client Care Representative
San Diego, CA 92126
Full-time
Onsite
New Grad, Entry Level
$22/hr - $27/hrOne Hour Heating & Air Conditioning is a local HVAC company seeking an Outbound Call Center / Client Care Representative. The role involves managing communication for emergency and non-emergency calls, utilizing client databases for outreach, and ensuring customer satisfaction through effective scheduling and dispatching.
Consumer Services
Responsibilities
Follow up on sales leads and lists, outstanding proposals and repair quotes
Manage multiple, ongoing, opportunities particularly focusing on selling service agreements and new equipment
Sell, renew, and expand renewable service agreements, to both new and existing customers
Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client’s convenience as necessary
Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
Qualification
Required
Outbound Lead Calling Experience Required
High school diploma or equivalent required
Must have good computer software skills
Fast typing with experience in data entry
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Benefits
Dental and Vision Insurance
100% PAID Health Insurance
401(k) matching
Bonus based on performance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Growth & Advancement Opportunities
On-site Gym and Shower Access
Employee Discounts on services such as discounted Mortgage Rates
Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary
Company
One Hour Heating & Air Conditioning
When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase