Zimmerman Plumbing, Heating, and Air Conditioning ยท 5 months ago
Customer Relations Specialist
Mechanicsburg, PA 17055
Full-time
Onsite
New Grad, Entry LevelZimmerman Plumbing, Heating, and Air Conditioning is seeking a Customer Relations Specialist to create a positive first impression for callers and visitors. This role is responsible for the efficient operation of dispatching and overseeing the customer journey, ensuring excellent service and organization.
Real Estate
Responsibilities
Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
Scheduling and organizing appointments for customers
Dispatching technicians to job sites
Utilizing computer system for a multitude of tasks - ServiceTitan is primary software
Answering and transferring callers to the appropriate department and staff member
Taking and distributing messages as needed
Updating and keeping customer and company information current
Performing general clerical and administrative functions
Qualification
Required
High school diploma or equivalent
Experience and physical ability to perform all modern business office roles
Excellent telephone and customer service skills
General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar
Ability to handle multiple tasks efficiently and timely
Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
Strong organizational skills required
Benefits
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Company
Zimmerman Plumbing, Heating, and Air Conditioning
Zimmerman Plumbing, Heating, and Air Conditioning is a home services company based in Mechanicsburg, PA since 1980.
Founded in 1980
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase