PF Management Group · 5 months ago
Club Manager
Laramie, WY 82072
Full-time
Onsite
Entry, Mid Level
$53K/yr - $60K/yr
1+ years expPF Management Group is a leading operator of fitness centers, and they are seeking a Club Manager to oversee club operations and ensure an exceptional member experience. The role involves managing staff, maintaining customer service standards, and ensuring the financial success of the club.
CommercialReal EstateResidentialRetailWholesale
Responsibilities
Create staffing schedules with the assurance that all shifts are regularly covered
Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service
Prepare and submit all HR related forms in a timely manner
Resolve employee issues or concerns in a professional manner
Manage disciplinary/termination activities
Provide backup support for any employee who is absent
Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests
Respond to member questions and concerns in a timely and professional manner
Conduct beverage or merchandise purchases on the point of sale system
Utilize POS system to assist with new membership cards, change of address and billing or payment questions
Authorize expenditures and refunds
Keep the front desk area and lobby clean and orderly
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights
Regular cleaning of all exercise equipment and tanning beds
Ensure restrooms are clean, stocked and clutter free by creating and following routine cleaning schedule
Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner
Make daily bank deposits
Oversee the ordering of club supplies using specific budget based on club requirements
Track Key Performance Indicators such as guest counts, cancels, info calls (weekly, monthly, annually). Manage marketing efforts by ensure that staff is aware and trained on all marketing promotions
Qualification
Required
High school diploma/GED equivalent required
Must be 18 years of age or older
Current CPR Certification required
Basic computer proficiency (Microsoft office Suite)
Superior problem solving skills
Exceptional leadership and diplomacy skills
A passion for health and fitness
Preferred
1 year of customer service experience is preferred, preferably in the fitness industry
Benefits
Bonus based on performance
Competitive salary
Employee discounts
Company
PF Management Group
PF Management Group is a real estate company that helps in buying and selling commercial and residential properties.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase